Customer Success Manager

PromptPath • Full-time • Remote (Remote, USA Only) • $100k - $120k / year • 1d ago

We’re hiring Customer Success Managers to own a book of dealership accounts from launch through long-term success.

Continue your career where every conversation drives the automotive business. PromptPath is an AI conversation platform reshaping how automotive dealerships connect with their customers.

PromptPath is funded by some of the top VCs in Automotive and is growing fast with an industry recognized leadership team: Trio of Tech Heavyweights Forms PromptPath Leadership Team - Auto Dealer News.

Watch what our customers are saying about PromptPath: PromptPath and Autobahn Fort Worth

The Role!

You’ll lead onsite launches and training, then drive ongoing value via structured check-ins to sustain adoption, expand usage, and ensure measurable outcomes. This role is remote with frequent travel (up to 50%) for launches, onsite training, and key business reviews.

Your Focus!

Travel to dealership locations to install PromptPath’s platform and deliver hands-on training to various teams within the dealership.
Responsible for retention and growth through account ownership. You will work on multiple accounts, managing client relationships, and their growth strategies.
Conduct follow-up sessions (both in-person and virtual) to ensure adoption, usage, and engagement.
Develops strong, trusting relationships with clients, providing leadership and support during the entire customer success lifecycle.
Serve as a point of contact for dealerships after onboarding, building strong relationships and ensuring customer success.
Monitor dealership usage and proactively identify opportunities to increase adoption and engagement.

The right candidate should have 5+ years of automotive industry experience, has a passion for problem soliving, relationship develop and using data to drive improved behavior and results. PromptPath has employees in ten states, and is building its core in Austin, TX.

As a full-time employee, you will be eligible for company benefits including medical, dental, and disability. You must already be authorized to work in the United States.

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