COMPANY OVERVIEW:
At The Ron Marhofer Auto Family, we're committed to providing exceptional automotive experiences for our guests.
We believe the best candidates for us believe in:
Our Values
- Trust & Respect
- Creating a world-class experience for our guests and team members
- Teamwork
- Continuous Improvement
- Commitment to excellence in all we do.
As well as Approachability, and Process Orientation.
- Approachability: I will serve as an approachable and supportive team member, collaborating with sales consultants and other departments to effectively meet customer needs.
- Process Orientation: Adhere to established processes and procedures while continuously seeking opportunities for improvement. Ensure compliance with regulatory requirements and dealership policies.
We invite you to join our team if you're passionate about delivering world-class customer service and thrive in a collaborative environment.
POSITION OVERVIEW:
As the Sub-Prime F&I Sales Manager, you will play a critical role in ensuring a seamless vehicle purchasing experience for our guests. You will be responsible for managing the Sub-Prime F&I Sales process, maximizing revenue opportunities, and delivering exceptional service that aligns with our core values.
ESSENTIAL DUTIES:Essential Duties include the following. Other duties may be assigned.
- Securing Financing for Sub-Prime Customers:
- Credit Analysis: Thoroughly analyze credit reports to understand customers' financial situations, identify negative credit history, and determine loan eligibility based on subprime lender guidelines.
- Lender Relations: Cultivate and maintain strong relationships with a variety of sub-prime lenders. Understand their specific programs, underwriting requirements, and risk tolerances.
- Deal Structuring: Structure deals creatively to maximize approval chances while ensuring profitability for the dealership and fair terms for the customer. This often involves negotiating loan terms, down payments, and trade-in values.
- Presenting Options: Clearly and effectively present financing options to customers, explaining interest rates, loan terms, and payment plans in a way they understand.
- Submitting Applications: Accurately prepare and submit loan applications to the appropriate subprime lenders, ensuring all necessary documentation is complete.
- Negotiating Approvals: Work diligently with lenders to secure loan approvals, addressing any stipulations or requirements they may have.
- Problem Solving: Overcome obstacles and find solutions for challenging credit situations to get deals approved.
- Selling F&I Products:
- Product Knowledge: Possess a deep understanding of finance and insurance products such as vehicle service contracts, GAP insurance, credit life and disability insurance, and other aftermarket offerings relevant to sub-prime customers.
- Needs Assessment: Identify customers' needs and concerns to recommend relevant F&I products that provide value and protection.
- Presenting Value: Clearly and persuasively present the benefits of F&I products, addressing potential objections and ensuring customers understand the coverage and protection offered.
- Closing Sales: Effectively close sales of F&I products while maintaining ethical and compliant sales practices.
- Achieving Targets: Meet or exceed established sales targets for F&I product penetration and profitability.
- Compliance and Administration:
- Legal and Regulatory Compliance: Stay up to date on all federal, state, and local regulations related to lending, finance, and insurance sales, including the Fair Credit Reporting Act and Truth in Lending Act.
- Deal Documentation: Ensure all financing and F&I paperwork is completed accurately, legally sound, and in compliance with dealership and lender policies.
- Funding Process: Work with the dealership's administrative team to ensure timely and accurate funding of deals.
- Record Keeping: Maintain organized and accurate records of all finance and insurance transactions.
- Auditing: Audit the subprime lead sources to review with GM and ensure efficiency and adequate ROI
- Leadership Team Support:
- Peer Coaching: Provide precise feedback on the specific inventory requirements for the subprime department.
- Provide Cradle to Grave Support: Ensure a thorough turnover for all subprime customers during deal closures and vehicle exchanges.
- Sales Team Support:
- Saving Missed Opportunities: Actively engage with dedicated subprime lead sources to drive customer traffic and ensure all correspondence is meticulously documented in CRM VinSolutions.
- Training and Guidance: Provide training and guidance to the sales team on working with sub-prime customers and understanding the special finance process.
- Deal Desking: Assist the sales team in structuring initial deals for sub-prime customers to increase the likelihood of F&I approval.
- Collaboration: Work closely with the sales team to ensure a smooth and efficient customer experience. Greet, interview, and facilitate the transition of all customers by collaborating with the sales and sales management teams for vehicle deliveries.
HOW WILL MY PERFORMANCE BE MEASURED?
- Product sales and profit
- Contract-in-Transit
- Compliance with all State and Federal Regulations
- Customer Satisfaction Index
COMPETENCIES
- Excellent Communication
- Results Oriented
- Customer Focus
- Technical Capacity
- Problem Solving
- Teamwork Oriented
QUALIFICATIONS:
- Previous experience in sub-prime automotive finance management.
- Proven track record of achieving sales targets and delivering exceptional customer service.
- Strong understanding of finance products, regulations, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with guests and colleagues.
- Detail-oriented and process-oriented, with a focus on accuracy and compliance.
- Proficiency in relevant software applications and technology platforms.
BENEFITS:
- Competitive salary and bonus opportunities.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- Collaborative and supportive work environment based on values.
THE COMPANY – RON MARHOFER AUTO FAMILY
The Ron Marhofer Auto Family is proud to provide our guests with the latest models from Chevrolet, Buick, GMC, Hyundai, and Nissan. We have been providing the Northeast Ohio community with a quality automotive experience since 1919.
With the broad range of brands offered by Ron Marhofer Auto Family, there is a vehicle for every budget and lifestyle within our inventory. Whether you are looking to purchase a family-friendly SUV, a smooth new sedan, or a robust new truck, you can find what you need at our dealerships. Not only does Ron Marhofer Auto Family provide Northeast Ohio with a great selection of new vehicles, but we also offer a no-pressure atmosphere so you can choose your next vehicle in peace.
If you're ready to take your career to the next level and join a dynamic team that values trust, respect, and excellence, we want to hear from you! Apply today to become our newest Sub-Prime F&I Sales Manager and contribute to our mission of delivering exceptional automotive experiences. If you're passionate about delivering world-class customer service and thrive in a collaborative environment, we invite you to join our team.
