ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned.

Heavily involved in all aspects of the CRM.
Establishes direct contact with prospective clients.
Monitors inbound and outbound communication.
trains, motivates, counsels, and monitors the performance of all salespeople.
Directs and schedules the activities of all department employees, always ensuring proper staffing.
Ensuring that each customer is greeted as quickly as possible.
Implements and maintains a prospect tracking and follow-up system.
Help salespeople close deals when necessary.
Communicate with new-vehicle and used-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
Conduct sales training meetings as directed by the general manager.
Communicates aggressive yet realistic monthly goals and objectives for individual salespeople and provides them with the support to meet these goals.
Assists in the development of improvement programs for salespeople who are having difficulty reaching their objectives.
Ensure salespeople maintain a high customer satisfaction rating.
Recommend dismissal of any salesperson failing to meet dealership standards.
Contact new owners within 24 hours of delivery to ensure complete satisfaction with the sales and delivery process. Address any concerns or complaints immediately.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
Maintains a professional appearance.
Attend managers’ meetings as requested.
Monitor and track F&I performance daily via the in and out log.
Review finance opportunities with finance managers to look for areas of opportunity to increase gross profits.
Coach and train finance managers in best practices in order to improve product penetration and gross profit.
Monitor bank programs monthly to increase profit and approval potential.
Other tasks as assigned.

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Sales Floor Closer