Position: Customer Success and Onboarding Specialist
Location: Remote (USA & Canada)
Type: Full-Time
About Puzzle Auto:
At Puzzle Auto, we’re not just building AI tools for the automotive industry—we’re building a movement. As a startup, we thrive on innovation, agility, and collaboration. Everyone here plays a vital role in shaping our culture, products, and future.
What We’re Looking For
Detail-Oriented Perfectionist: You have a sharp eye for details and pride yourself on catching things others might miss, ensuring every task is executed flawlessly.
Follow-Up Pro: You never let things slip through the cracks, always keeping clients and team members on track with timely and proactive communication.
Rigor and Reliability: You’re highly organized, methodical, and consistent, approaching every challenge with a strong sense of responsibility and precision.
Exceptional Communicator: You can clearly and confidently convey ideas, instructions, and feedback, whether in writing or on a call, building trust with clients and teammates.
Problem-Solving Mindset: You think critically and creatively, finding solutions to challenges with a proactive, can-do attitude that drives success.
Your day-to-day:
- Lead the Way: Be the trusted partner guiding our clients through onboarding, ensuring they get the most out of our AI-powered CRM, CDP, and Business Intelligence tools.
- Empower Clients: Deliver engaging training sessions to help dealerships succeed and achieve their goals.
- Be Agile: Tackle client challenges head-on, offering solutions that keep their businesses running smoothly.
- Unleash Insights: Use our tools to provide actionable data insights that drive client success.
- Shape the Future: Share feedback and ideas to improve our products and shape our approach as we scale.
What Makes You a Great Fit:
- You thrive in a fast-paced, ever-changing environment and love the excitement of being part of a startup.
- You’re a problem-solver who loves learning and applying new skills.
- You value flexibility and independence in your work.
- You have strong communication skills and enjoy collaborating with clients and team members.
- You’re curious, proactive, and committed to delivering exceptional results.
Benefits We Offer:
At Puzzle Auto, we believe in supporting you both personally and professionally. Here’s what you can expect:
- Flexibility First: Work remotely, set your schedule, and find the work-life balance that works for you.
- Personal Wellness Budget: Enjoy an annual budget for gym memberships, yoga classes, hiking gear, or any activity that keeps you active and happy.
- Startup Impact: Be part of a growing company where your ideas influence our success.
- Creative PTO: Take "Adventure Days" for travel, hobbies, or personal growth activities—because life isn’t just about work.
- Workspace Freedom: A budget to create your perfect home office setup or access coworking spaces near you.
- Tech-Forward Culture: Work with cutting-edge tools and technology, including AI and data analytics.
- Community Focus: Get time off to volunteer or support causes you care about.
Why Join Puzzle Auto?
You’ll be part of a team that’s building something meaningful while offering the flexibility to live life on your terms. At Puzzle Auto, we’re not just solving problems for our clients—we’re creating a workplace where everyone can thrive.
How to Apply:
Excited to grow with us? Send your resume and a brief cover letter! Tell us what excites you about working at a startup and how you can contribute to our team’s success.
