BDC Call Center Representative (CSR) - REMOTE

DGA Auto • Full-time • Remote • $17 - $20 / hour • 4d ago

Elevate Your Career at SWFL's #1 Rated Contact Center!

Ready to take the next step in your career? Join us at Dealer's Greatest Assets (DGA) as a Call Center Agent and become a pivotal player in the world of customer service. If you live in Florida or North Carolina, have experience working from home or remote in the call center industry, thrive on providing exceptional service, can make 100-250 calls per day, and carry a friendly demeanor, we invite you to be part of our dynamic team. Apply today for an opportunity to make 40,000 – 55,000 per year plus bonus potential.

DGA, the driving force behind top automotive brands like Mercedes, BMW, and Audi, is on the lookout for individuals who are ready to deliver exceptional service to our clientele. As a Call Center Agent, you'll be entrusted with handling some of our most valued VIP clients, ensuring they consistently experience the highest level of customer service excellence.

Responsibilities:

Speak to, answer questions for, and schedule service appointments for DGA’s Dealership Partners Customers’.
Make a significant impact through a high volume of inbound & outbound calls, surpassing metrics and utilizing word tracks within a structured process.
Employ various communication channels such as calls, texts, and emails using multiple technical systems.
Achieve and exceed goals within specified deadlines.
Maintain customer data in client CRMs & Schedulers.
Investigate and resolve customer issues and complaints, ensuring customer satisfaction.
Embrace a fast-paced dialing environment, making anywhere from 100-250 calls daily.
Thoroughly document calls and corresponding details.
Work 40- 50-hours per week.

Qualifications:

High School diploma or GED.
1+ years of experience in a high call volume call center setting.
2+ years customer service, or related fields is required.
4+ years of experience working on a computer (Substantial knowledge of computer software and office systems.).
Automotive BDC skills are highly advantageous.
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
Work history that consistently demonstrates commitment and achievement.
Ability to build rapport with clients and customers, fostering lasting relationships.

To ensure a productive and comfortable WFH experience, please adhere to the following guidelines:

Work From Home & Technology Requirements: Equipment NOT provided

Computer (Laptop or Desktop): Windows Operating System (OS) ONLY.
Dual screens: Extra screen with a minimum size of 19 inches. (Must have 2 screens, with at least one 19” or larger and 1280×1024 minimum resolution (a desktop with two monitors or a laptop screen with an attached external monitor is acceptable)
Processor: Core i5 or equivalent. (Minimum for computer performance).
Operating system: Windows 10/11.(Seamlessly Virtual Machine Compatibility).(Required for computer performance) (NO APPLE PRODUCTS)
RAM Memory: Minimum of 8GB RAM with at least 50% storage space available.
Internet Interface: Direct connection to the ISP device (Router, Modem).
Ethernet cord: Hardwired internet connection with minimum Download speed of 10 Mbps and minimum Upload speed of 10 Mbps (DSL, Cable, or Fiber required; wifi, WiMax, Satellite, dial-up, and/or Hotspots are not compatible. (Do not use Wi-Fi connection, only Wired connection is allowed. wireless and/or satellite Internet Service Providers are not compatible with our systems.)

Accessories

USB Headset : double-ear, wired USB headset with microphone (We specifically use USB Headsets because the Phone Software we use is not compatible with others, such as: 3.5/2.5mm, Type-C, etc.)
Standard Keyboard and mouse: For efficient interaction with the computer.
Webcam (camera): integrated or external. (We only use the camera for trainings and any virtual meetings, so we can put a name to face as well as create rapport with everyone).

Workspace:

Home office or dedicated quiet place to work that is free from distractions
Must be a resident in the state of Florida or North Carolina ONLY

**A Technology Check is REQUIRED as part of the recruitment process and condition for remote employment at all times.**

Why Join the DGA Auto Team?

100% remote: Work in the comfort of your own home!
Comprehensive paid training program.
Weekly bonuses: Add $2-$3 onto your hourly rate.
Regular pay increases every 3 months, with eligibility for a raise after just 90-days.
Weekly pay every Friday!
90% of our management is promoted from within our call center.
Benefits include PTO, Medical, Dental, FREE Vision, FREE Life Insurance, IRA matching, and more.
Immerse yourself in a culture where our employees LOVE their job.
Collaborate with prestigious names in the auto industry, gaining invaluable experience that sets you apart in your career.

Hiring for the Following Schedules (EST):

We are hiring for full-time shifts between the hours of 7:00 AM-10:00 PM EST with weekend availability required.

Training Schedule:

Our PAID training period runs Monday to Friday, 9:00 AM to 4:30 PM EST, for 2 weeks. 100% attendance is required during the training period.

AAP/EEO Statement:

Dealer’s Greatest Assets provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to the job requirements, genetic information, military service, or other protected status.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Data Security:

At DGA, we prioritize robust data security to protect our clients' and customers' privacy. We take this commitment seriously, implementing strict measures to safeguard sensitive information and ensuring full compliance with local, state, and federal data security laws. By submitting your application to DGA, you acknowledge and agree to adhere to our data security requirements. We expect all team members, including applicants, to uphold these standards and help protect our clients' and customers' data.

Check us out at www.DGAauto.com/careers

**A Technology Check is REQUIRED as part of the recruitment process and condition for remote employment at all times.**

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: No less than 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

Experience level:

1 year
2 years

Shift:

10 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Split shift

Weekly day range:

Every weekend
Monday to Friday
Weekends as needed

Work setting:

Call center
Remote

Application Question(s):

Are you a resident of the state of Florida or North Carolina? Additionally, are you located in Eastern Standard time zone (EST)? WE ONLY HIRE IN FLORIDA AND NORTH CAROLINA.
Have you worked remotely in a previous role, if so, how long?
DGA functions on a BYOD ~ Bring Your Own Device requirement: Do you have a designated work from home space with the required computer equipment and accessories? Work space must be quiet and free of distractions in order to properly serve our customers and clients.
Do you type at least 35 WPM? We complete a typing assessment during the virtual interview. Practice at www.typingtest.com.

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Preferred)
Remote Call Center: 1 year (Required)
Customer service: 2 years (Required)
Computer skills: 4 years (Required)

Location:

Florida (Required)

Work Location: Remote

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