Are you looking for a company that Supports You and Your Family, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.
Apple Autos is a 7-brand, 8 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.
Apple Autos is seeking an experienced and dynamic Automotive Service Director Manager to lead our service department. The ideal candidate will have a strong background in managing automotive service teams, exceptional leadership abilities, and a customer-first mentality. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 6 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, tuition reimbursement, and career growth and development opportunities.
The Automotive Service Manager will be responsible for overseeing the day-to-day operations of the service department, ensuring efficiency, profitability, and high levels of customer satisfaction. The ideal candidate will have strong leadership skills, a deep understanding of automotive systems, and a passion for delivering excellent customer service.
What You’ll Do
- Manage and oversee the daily operations of the service department, ensuring all activities are conducted efficiently and profitably.
- Develop and implement service department strategies to meet or exceed service sales targets and customer satisfaction goals.
- Lead, train, and mentor the service team, including advisors, technicians, and support staff.
- Monitor and manage department budgets, including parts, labor, and other operational costs.
- Ensure all work is performed in compliance with company policies and industry regulations.
- Handle customer complaints and concerns, ensuring that issues are resolved in a timely and professional manner.
- Maintain strong working relationships with vendors, manufacturers, and other external partners.
- Develop and enforce policies and procedures to enhance productivity and safety.
- Implement marketing strategies to drive service business growth.
- Prepare and analyze service department reports, including profitability and performance metrics.
- Ensure efficient scheduling of work shifts and proper staffing levels to meet service demand.
- Manage the workflow and ensure timely completion of repairs and services.
- Maintain accurate service records and manage documentation processes.
- Set pricing for service and repairs and monitor key performance indicators (KPIs) to meet financial goals.
- Conduct inspections and quality checks on completed jobs.
- Ensure tools and equipment are maintained and promote a safe work environment.
What You’ll Bring
- Proven experience as an Automotive Service Director or Service Manager in a high-volume dealership or automotive repair facility.
- Strong leadership and management skills with a focus on team building and employee development.
- Comprehensive knowledge of automotive service operations, including repair processes, customer service, and financial management.
- Ability to manage multiple priorities in a face-paced environment.
- Familiarity with industry-specific software (e.g., CDK, Reynolds & Reynolds, or similar).
- Strong customer service orientation with a commitment to resolving issues efficiently.
- Ability to analyze and interpret financial data.
