Kia Automotive Service Writer

Habberstad Automotive Group • Full-time • Huntington, New York, United States • $70k - $120k / year • 1d ago

About Habberstad:

Habberstad Automotive Group has built a strong reputation for excellence, integrity, and customer satisfaction. We are committed to providing a professional, supportive work environment while delivering top-tier service to our customers.

Position Summary:

Habberstad is seeking a motivated and customer-focused Automotive Service Advisor to join our service team. The ideal candidate will serve as the primary liaison between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish.

Key Responsibilities:

Greet customers promptly and professionally upon arrival
Listen to customer concerns and accurately document vehicle issues
Prepare service estimates and explain recommended repairs and maintenance
Coordinate with technicians to ensure timely and accurate service completion
Communicate service status updates clearly and consistently to customers
Promote additional maintenance services when appropriate
Ensure all repair orders are completed accurately and in compliance with dealership standards
Maintain a high level of customer satisfaction and follow up as needed

Qualifications:

Previous experience as an Automotive Service Advisor preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic automotive knowledge and understanding of repair processes
Proficiency with dealership management systems (CDK, Reynolds & Reynolds, or similar preferred)
Valid driver’s license and clean driving record

What We Offer: