The Service Advisors act as a liaison between our guests and the technicians. They ensure a positive customer experience by promptly greeting people when they enter, asking pertinent questions about their service needs, expressing any customer concerns to the technicians, and advising and explaining the recommendations of the technicians. They also help our Customer Service Department answer customer questions and give quotes on repairs. A good Service Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.
Daily Responsibilities:
- Advisors are expected to promptly acknowledge all customers on the drive within 30 seconds of pulling in, and check them in within 1 minute, completing a thorough process including video/photo walk around, updating mileage, updating customer information, and verifying customer concerns and requests.
- Advisors are to send out MPI results with technician findings promptly (within 30 minutes); in some instances, a follow-up phone call to go over customer questions may be required.
- Prior to leaving for the day, it is expected that advisors send out payment links and have paperwork ready for any customers picking up.
- Gather proof of insurance and drivers license for guests getting a loaner vehicle.
- Receive required approval and work authorizations when working with extended warranty companies (SAS, Master Tech, National Auto Care)
- Given that ROs are legal documents, it is expected that the information is complete
The benefits of working for Mark Miller Subaru:
- Dealership-wide discounts (Service, Sales, Parts, Detail, Rental, etc.)
- Ongoing company-paid Subaru training to keep your brain sharp
- Up to a 50% tuition reimbursement for advanced education after one year of employment.
- Career growth opportunities (our longest employee has been with us 39 years!!)
- Two free 30-minute massages per month and a Wellness department here to help you with your physical, mental, and financial well-being
- A café on site with free lunch for employees once a week.
- Paid Time Off after 60 days of employment, with increases after 2 years, 3 years, 5 years and 10 years.
- 7 paid holidays per year after 60 days of employment
- Paid Parental Leave
- Other benefits include 401k (w/ company match), health/vision/dental insurance, disability, HSA (with company match), a Christmas bonus, annual company parties, and company savings plans
Our ideal candidate:
- Has proven experience as a Service Advisor (preferably at least two years).
- Has a strong background in customer service and knows how to make our guests feel heard and cared for.
- Enjoys being busy.
- Lives by our Core Values:
- Accountable and Self-Disciplined
- Look for the Good in Every Situation
- Continuously Move Forward, Innovate, and Improve
- Teamwork and Respect for Everyone
- Honest, Ethical, and Transparent
- Care for People, Pets, and the Planet
- Treat Everyone Like Family
- Is able to stand on concrete surfaces for extended periods of time.
- Can work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes
