DealerSmart is a digital marketing agency for car dealerships that provides omnipresence advertising (Facebook, Instagram, YouTube, TikTok, Google) and consulting services to help dealerships dominate their local market.
If you‘d like to play a huge role in a small but fast growing company while positively impacting the lives of others this may be the opportunity you’ve been looking for!
Location: Remote
Compensation: Starting at $75,000 / Year Salary + Recurring Commission
(Long term earning potential of $120,000+ / Year)
Client Success Managers are the liaisons between the agency and its clients. They are the primary point of contact handling all the daily interactions, managing the projects, maintaining client retention, reviewing/assessing client’s progress and offering recommendations based on results, and fixing any issues that arise. They are committed to providing the BEST quality of service to its clients.
As a Client Success Manager, you’re the agency’s representative, the project manager, and a coach. We are NOT looking for someone who caters to clients without determining if it’s the best interest for them. We are looking for someone who is willing to say “no” and coach them to the best course of action.
This Role Entails:
- Managing up to 35 clients, serving as the primary point of contact via email, call, text, and video meetings
- Maintaining and building client relationships based on high quality service, expectation setting and coaching
- Managing the entire client life cycle, including kick off calls, launch calls, check ins, billing, and offboarding calls
- Collecting client feedback and passing it along to the team to drive constant improvement
- Coaching our clients and their sales teams, making sure they are managing & following up with leads and scheduling & confirming appointments
- Working closely with the Fulfillment team
- Upselling and asking for referrals and testimonials from clients
Required Skills:
- Positive attitude and mindset is most important - you hold yourself accountable to the highest standards
- Exceptional interpersonal, verbal, and written communication
- Driven and confident with coaching others and setting expectations
- Strong attention to detail, time management and organizational skills
- Basic knowledge of digital advertising, with a keen interest to learn more
- Proven project management skills with an emphasis on quality control
- Self Starter - you are 100% comfortable working remotely and meeting deadlines without direct supervision
- Team Player - You are able to collaborate with a small team, ask for help when needed and delegate tasks
- Coachable - you are excited to participate in ongoing training and constantly pushing yourself to get better everyday
- Proactive - you strive to be ahead of the problem, instead of just waiting for the problem to arise
- Data Driven - you are able to use data to diagnose client problems and deliver accurate solutions
Required Experience:
- Must have experience in a management position at a car dealership, or as an account manager for a digital marketing agency or coaching business.
- At least 2 years of digital marketing / social media marketing agency experience
- At least 2 years of automotive experience
Benefits:
- Work from home / anywhere in the world
- Flexible Schedule
- Health Insurance
- 401k
- Unlimited vacation policy (just 1 week notice + approval)
- Access to world-class training in sales, advertising, and leadership
- Learning digital marketing from some of the best in the world which is one of the most sought after skills in today’s market
- Taking your skills to the next level and applying them to dealerships nationwide to make a larger impact
- Coaching and seeing the direct impact of your work improving the lives of others every day
- Being part of a killer team of A-players that strive for excellence and support one another
