.Responsibilities: (including but not limited to)
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with Federal, State, and Local government regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc...
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Conducts regular performance reviews for all technicians following dealership guidelines.
• Ensure that all repairs are assigned to technicians in an equal and fair manner.
• Check the progress of each repair order throughout the day.
• Maintains high-quality service, repairs, and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents, ensuring that none are missing and all are processed correctly.
• Establishes and maintains a customer follow-up program to confirm satisfaction with service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecast.
• Monitors technicians’ daily productivity reports and corresponding payroll records.
• Monitors shop conditions: including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manager or Dealer.
• Ensure proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for Service Advisor and Dispatcher when necessary.
• Attends Managers’ meetings as requested
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.
