Job Title: General Motors WARRANTY ADMINISTRATOR
Location: Ron Marhofer Chevrolet
Department: Service / Fixed Operations
Reports To: Fixed Operations Manager
COMPANY OVERVIEW
At The Ron Marhofer Auto Family, we're committed to providing exceptional automotive experiences for our guests. We take pride in a culture driven by shared values and a passion for excellence.
We believe the best candidates for our team live by our core values:
- Trust & Respect
- World-Class Guest & Team Experiences
- Teamwork
- Continuous Improvement
- Commitment to Excellence
POSITION SUMMARY
The General Motors WARRANTY ADMINISTRATOR at Ron Marhofer Chevrolet is responsible for accurately recording, submitting, and tracking warranty claims to vehicle manufacturers and distributors. This individual plays a vital role in ensuring timely reimbursement, maintaining compliance with manufacturer policies, and supporting the service team’s overall efficiency and profitability.
KEY RESPONSIBILITIES
- Submit and process warranty claims promptly for each assigned franchise or distributor.
- Verify and ensure claims meet all manufacturer/distributor guidelines and documentation requirements.
- Manage and reconcile warranty receivables, maintaining the warranty schedule and ensuring claims are processed within 30 days.
- Post warranty credits to accounting systems and resolve any discrepancies with the Service Manager and Controller.
- Resubmit rejected claims or obtain authorization for appropriate write-offs.
- Maintain updated knowledge of all factory recalls, service bulletins, and policy changes.
- File and organize service records to comply with the warrantor audit and documentation standards.
- Assist with body shop warranty documentation when needed.
- Support cashiering and telephone operator roles during high-traffic periods or absences.
- Perform additional clerical and administrative tasks assigned.
- Maintain a clean, professional work environment and present a polished appearance.
REQUIREMENTS & QUALIFICATIONS
- Experience: Previous warranty or dealership administrative experience preferred.
- Skills: Strong organizational skills, attention to detail, and knowledge of automotive service processes.
- Certifications: Must hold or obtain any required certifications and training as per dealership guidelines.
- Licensing: Valid driver’s license with insurability per dealership standards.
- Approachability – A team-first mindset, collaborating cross-functionally to serve our customers with integrity.
- Process Orientation – A focus on consistency, accountability, and compliance while always seeking opportunities for improvement.
PHYSICAL DEMANDS
- Must be able to sit or stand for extended periods (up to 8 hours).
- Light lifting may occasionally be required (up to 15 lbs).
- Regular use of computers and office equipment.
WHY JOIN US?
Working at Ron Marhofer Chevrolet means being part of something bigger than a dealership; it’s a commitment to your personal growth, your team’s success, and delivering outstanding experiences every day. If you're detail-oriented, dependable, and ready to be part of a fast-paced, value-driven team, we want to hear from you.
