Account Manager

CarNow • Full-time • Remote • $70k - $100k / year • 13h ago

Account Manager - Southern California/Arizona

The Account Manager plays a pivotal part in our retention strategy by engaging with automotive dealers, and training and supporting CarNow’s solutions. The successful candidate will be responsible for not only achieving monthly retention goals but also be a technical expert on our products, with a focus on customer service.

Responsibilities:

Develop and maintain strong relationships with dealers within the assigned region
Drive retention and growth among our customers by networking and building relationships within your territory
Present and demonstrate CarNow’s solutions to current clients
Assist with onboarding and delivery of impact of CarNow solutions
Be a technical product expert to ensure expectations are met during the onboarding and activation process with dealers
Achieve and exceed monthly retention goals by ensuring customer satisfaction and loyalty
Collaborate with internal teams to address customer needs and provide solutions
Stay informed about industry trends and competitors to enhance retention efforts
Utilize CRM tools to track and manage dealership relationships and activities
Maintain product knowledge to be an effective consultant/advisor

Requirements:

2+ years in automotive industry, with a focus on digital solutions preferred
High School Diploma or equivalent required
Strong understanding of chat and digital retailing technologies
Excellent communication and presentation skills
Ability to work independently and collaboratively within a team
Results-oriented with a focus on meeting and exceeding retention goals
Willingness to travel up to 75% of the time within Southern California/Arizona region
Familiarity with CRM tools for effective account management
Technologically savvy and computer proficient
Establish and maintain customer confidence and provide exceptional customer service

Benefits:

Competitive salary driven by industry experience and prior success
Performance based variable compensation
Industry leading health benefits
401K available
Stock options

To learn more about our company, you may explore our website at carnow.com. Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

CarNow is an equal opportunity employer.

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