AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
The Account Manager position is a remote consultative, proactive engagement position with the primary responsibility of AutoAlert client retention, product consulting/training and success. The AutoAlert Account Manager is responsible for enhancing client knowledge and usage of the AutoAlert platform in a consultativeand empowered pro-active approach. Responsibilities will include but not limited to client retention, market growth, and maintaining strong relationships with your assigned dealer partners.
- You are a team player with strong problem-solving skills and an innovative mindset, interfacing with internal and external partners. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.Assume lead point of contact for dealership once a sale is closed “WON”
- Build relationships across key stakeholders within AutoAlert to achieve company OKR’s
- Build relationships across key stakeholders in the dealership including Dealer Principal (DP) and General Manager (GM)
- Development of AutoAlert/Pro Account Management process and future CAM’s
- Monitor dealership metrics, ROI reporting, and opportunities for AutoAlert utilization with the DP and GM demonstrating value of AutoAlert
- Consult and strategize with client leadership on a monthly basis
- Develop “Game Plan” with the DP/GM and dealership “champion” and coordinate meetings to ensure implementation and goals are being achieved
- Enhance client knowledge and usage of the AutoAlert/CXM program
- Hold dealerships accountable for utilization
- Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained at a level the dealerships expect
- Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
- Provide best practices and troubleshooting suggestions
- Educate and assist clients on how to properly utilize AutoAlert/CXM resources and guide customers to the appropriate location for training
- Ensure monthly Digital Portal engagement (with affiliated direct mail)
- Liaise with territory sales counterparts to identify new opportunities through organic referrals
- Other duties as assigned
Your Experience and ImpactMinimum 8+ years of high-level automotive experience is preferred
- Account Manager, CRM, Desking and AlertMiner experience
- Bachelor’s degree preferred
- Customer service/support experience preferred
- Strong computer software literacy
- Strong persuasive speaking skills, comfortable with public speaking to attract and engage training groups and sales demonstrations of high importance
- Demonstrated skill in accurate record keeping with strict attention to detail
- Demonstrated skill in articulating ideas clearly and effectively
- Must have excellent customer facing soft skills to interact with both internal and external customers
- Ability to gather and analyze information skillfully and can develop alternative solutions
- Demonstrates knowledge of market and competition
- Across all teams, we look for the following values:Be a Role Model
- Be Passionate About our Partners’ Success
- Own Working Together
- Deliver Results
Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas.
