POSITION PURPOSE: Our Automotive Product Support Specialist provides both customers and consumers with technical support of our products. The Automotive Product Support Specialist handles questions and concerns for all OWI automotive products including but not limited to, antifreeze, Heat transfer fluids, windshield wash fluid, wiper blades, diesel exhaust fluid, diesel exhaust fluid dispensing equipment, and automotive lighting.

DUTIES, TASKS AND RESPONSIBILITIES:

Provide product technical assistance to customer and consumer technical inquiries via e-mail, telephone, or mail
Troubleshoot, diagnose, resolve and process returns and defective/damaged product claims
Document issues and corrective procedures
Communicate information regarding product quality and other technical information to team members regularly
Train consumers and customers on the proper use of our products
Assist with the distribution of Safety Data Sheets
Assist with maintenance of product claim database
Assist with maintaining inventory of products used for consumer replacement
Assist with collecting and sharing information regarding OWI and competitor products
Work with and coordinate with other departments to resolve customer issues
Review and compile issues related to patterns of product complaints
Perform other duties as assigned

SKILLS, KNOWLEDGE AND ABILITIES:

2+ years of consumer product or distributor channel customer service experience
Automotive and/or Electronics or chemical background desirable
Associate degree in Automotive Technology or equivalent experience preferred
Microsoft Office and Outlook experience
SAP and Salesforce experience preferred
Great organizational skills with attention to detail
Excellent interpersonal, verbal and written skills are essential
Professional with strong communication skills
Willingness to learn about and do hands on work with our products
Ability to coach customers

Old World Industries jobs

Automotive Product Support Specialist