We are Motive, a website platform for franchise auto dealerships.
We are seeking a skilled Customer Support Specialist with a focus on our technical support issues. This role requires a deep understanding of customer needs and best practices in customer support, with a particular emphasis on solving end-to-end problems for customers. This role should be particularly exciting to those who are technical, excited by solving a wide-range of problems for happy customers, and those who have experience in the automotive industry.
About Motive: We are on a mission to make car shopping great. We empower car manufacturers and their retailers with websites that make it fast, simple, and easy for consumers to find their next vehicle. We are growing rapidly, with OEM customers such as Genesis, as well as some of the largest auto dealers in the world. Millions of consumers shop for vehicles on our platform every month. We are venture-backed by firms like Cortado and LAUNCH Ventures.
If you think differently than others—or often see things and say, “this could be done better,” you will fit in well at Motive.
In this job, you can expect to:
- Provide exceptional customer support via email, phone, and chat
- Assist dealership customers with website changes, troubleshooting
- Collaborate with engineering team to implement changes and provide feedback
- Contribute to the development of support resources and documentation
- Use customer feedback to identify areas for improvement and communicate these to the relevant teams
We are looking for someone who has/is:
- Excellent communication and interpersonal skills
- A customer-first approach to problem-solving
- 2-5 years of experience in customer support or a related field
- Experience working in a fast-paced, high-volume support environment
- Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
- Strong problem-solving skills and the ability to think critically
- Familiarity with customer support software and tools such as Zendesk
- Ability to work independently and as part of a team
- A positive attitude and a willingness to learn and adapt
Compensation: $50,000 to $80,000 in salary.
- This pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process.
- Your compensation will additionally include meaningful stock option compensation.
- Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
- We also offer unlimited time off.
Work Location:
Remote-friendly with a preference of in-person in Oklahoma City. If you are in the Oklahoma City area, it’s worth noting that 4 days are required in-person per week. While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.
