Are you passionate about customer service and automotive care? Courtesy Auto & Truck Center, a trusted Ford dealership in Stanley, WI, is looking for a Service Advisor to join our team. This role is essential in ensuring our customers receive exceptional service and feel confident in the care of their vehicles.Key Responsibilities:
- Greet customers promptly and courteously as they arrive at the service department.
- Listen attentively to customer concerns and offer logical diagnostic services or repair recommendations.
- Provide accurate estimates for all recommended repairs and services, explaining the details clearly to customers.
- Maintain open communication with technicians and the shop foreman to monitor job status and ensure timely updates to customers.
- Handle minor customer complaints with professionalism and tact, ensuring that any misunderstandings are resolved effectively.
- Answer incoming service calls in a friendly and efficient manner.
- Write detailed work orders, ensuring all customer concerns and necessary repairs are documented accurately.
- Collect payments for completed services and process transactions quickly and accurately.
- Strive to ensure customer satisfaction at every step of the service process.
Qualifications:
- Prior experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
- Strong communication skills with a focus on customer satisfaction and problem-solving.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic understanding of automotive repairs and diagnostic services (Ford experience is a plus).
- Valid driver’s license required.
- Proficiency with computer systems for work orders, payment processing, and customer communication.
What We Offer:
- Competitive pay starting at $55,000 annually, based on experience.
- 401(k) plan with employer matching contributions.
- Comprehensive benefits package, including health, dental, vision, and life insurance.
- Paid time off and vacation days to support a healthy work-life balance.
- Employee discounts on vehicle services and parts.
- Ongoing training opportunities to develop your skills and knowledge.
- A supportive, team-oriented environment that encourages personal growth and professional advancement.
