Join Leavens Volkswagen as a Service Manager!

At Leavens Auto Group, we are passionate about the brand and providing our customers with an exceptional experience. We are currently seeking a skilled and motivated Service Manager to join our team at Leavens Volkswagen. If you have a deep understanding of automotive systems, excellent leadership skills, and a commitment to customer satisfaction, we want to hear from you!

Why Choose Leavens Volkswagen:

Competitive Pay: Enjoy a competitive salary with a bonus structure that rewards your hard work and dedication.
Career Advancement Opportunities: With 7 locations in the Automotive Group across Ontario, there is tremendous potential for growth and advancement within our organization.
Mentorship and Training: Our leadership team is dedicated to providing comprehensive training and mentorship to ensure your success as a new member of our team.
Comprehensive Benefits Package: We offer Group Health/Dental/Life/LTD Insurance and a Group RRSP Matching program to support your overall well-being.

Responsibilities:

Automotive Expertise: Utilize your in-depth knowledge of automotive systems to oversee department profitability and maintain customer enthusiasm.
Leadership and Team Development: Lead, motivate, and train team members in Service Department operations, fostering a culture of excellence and continuous improvement.
Performance Management: Interpret and forecast financial reports to optimize department performance.
Customer Service: Greet customers with courtesy, manage distressed customers effectively, and explain automotive systems and repairs to customers of varying technical understanding.
Conflict Resolution: Influence, negotiate, and resolve concerns to ensure customer satisfaction.
Warranty and Insurance Knowledge: Understand manufacturer warranty and insurance policies, providing accurate information to customers.
Organizational Skills: Thrive in a fast-paced, changing environment by demonstrating exceptional organization, attention to detail, and adaptability.

Required Skills & Experience:

Excellent Communication and Interpersonal Abilities: Effectively communicate with team members and customers to ensure clear understanding and satisfaction.
Leadership Skills: Motivate, coach, and counsel direct staff to foster a high-performing team.
Automotive Dealership Experience: Minimum 5 years of experience in all aspects of service department systems, procedures, and controls.
Strong Organization Skills: Proven ability to prioritize tasks, manage time effectively, and maintain accountability and dependability.
Client Contact Experience: Previous experience in building and maintaining strong relationships with clients.
Valid Driver's License: Possess a valid driver's license with a clean abstract.
Criminal Background Check: Successfully pass a criminal background check.

🎥 Want a peek inside life at Leavens?

Watch our video and see what it's like to work with us! https://youtu.be/r1KQUvzlsVc

Join our team and become part of the Leavens family. Apply today with your resume and cover letter highlighting your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

Please submit a resume to be considered. We appreciate all who apply; however only those selected for an interview will be contacted.

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