The Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for understanding customer concerns, coordinating vehicle service work, providing accurate estimates, and ensuring an exceptional customer experience from check-in to vehicle delivery. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced automotive environment.
Key Responsibilities
- Customer Interaction
- Greet customers in a friendly and professional manner.
- Listen to and document customer concerns accurately.
- Explain recommended maintenance and repair services clearly and confidently.
- Provide timely updates to customers regarding repair status.
- Service Coordination
- Create repair orders and maintain organized, accurate service records.
- Work closely with technicians to ensure clear communication of customer concerns.
- Verify that recommended services and repairs are properly completed.
- Sales & Recommendations
- Review vehicle inspection results and recommend appropriate maintenance or repair work.
- Communicate pricing, warranty coverage, and service options to customers.
- Administrative Duties
- Prepare and explain invoices at the time of vehicle pickup.
- Ensure compliance with dealership, manufacturer, and industry standards.
- Schedule service appointments and manage shop workflow.
- Customer Satisfaction
- Address customer questions or concerns promptly and professionally.
- Foster long-term customer relationships to encourage repeat service business.
- Assist in resolving customer complaints with fairness and professionalism.
Qualifications
- Minimum 5 years experience as a Service Advisor in luxury/ultra luxury/exotics.
- Strong communication and interpersonal skills.
- Basic understanding of automotive maintenance and repair (training provided for the right candidate).
- Excellent organizational and time-management abilities.
- Proficiency with CDK
- Valid driver’s license and clean driving record.
