Description
Lead with Vision. Drive Performance Across Multiple Brands.
Are you a strategic and motivated leader with a deep passion for the automotive industry? We are looking for an experienced Service Manager for our Honda and Nissan locations. This is a high-impact leadership role for someone who thrives in a dynamic environment and is driven to deliver exceptional customer service, strong financial results, and operational excellence across the board.
At Sames Auto Group, we take pride in representing multiple respected brands and offering consistent, top-tier service experiences. If you're ready to lead a diverse, talented team and shape the future of our service operations, this is your opportunity to accelerate your career.
RESPONSIBILITIES
As a Service Manager, you are the driving force that keeps our Service Department running smoothly, efficiently, and profitably—all while ensuring our customers and employees feel valued and supported every step of the way. Your leadership sets the tone for excellence, teamwork, and customer satisfaction!
- Lead and inspire a high-performing team of service technicians, mechanics, advisors, and porters to deliver top-quality service and care.
- Develop and implement effective policies and procedures to maximize workshop productivity, efficiency, and profitability.
- Build and maintain strong customer relationships, ensuring loyalty and satisfaction with every service experience.
- Foster a positive, team-oriented work culture that encourages employee engagement, growth, and retention.
- Safeguard the company’s investment by maintaining high operational standards, compliance, and accountability.
- Collaborate closely with all dealership departments to create a seamless customer experience and unified team effort.
- Promote a customer-first mindset by setting clear expectations for service excellence and follow-through.
- Drive performance results.
- Monitor and maintain quality control to guarantee that all repairs meet the highest safety and service standards.
Requirements
We’re looking for a results-driven leader with a passion for excellence and teamwork! The ideal candidate will bring both expertise and energy to help drive success across our dealership operations.
QUALIFICATIONS
- Deep understanding of dealership policies, procedures, and products.
- Proven hands-on experience in technical repairs, servicing, and estimating.
- Strong background in forecasting, budgeting, evaluation, and problem-solving.
- At least 5 years of management experience with solid supervisory and personnel leadership skills.
- Ability to stay adaptable and proactive in responding to changing customer and team needs, especially under tight deadlines.
- Confident PC skills with familiarity in DMS Automotive Systems.
- Excellent communication and customer service skills with a positive, team-oriented attitude.
- High School Diploma or equivalent required; college coursework preferred.
- Bilingual (English/Spanish) is a plus!
- Must maintain a valid driver’s license and be insurable to drive various vehicles.
- Demonstrate professional appearance and behavior at all times—both on-site and at business events.
Bring your leadership, your enthusiasm, and your drive for results—we can’t wait to see what you’ll add to our team!