Job Title: Automotive Service Manager
Location: Sport Chevrolet and Sport Cadillac (3101 Automobile Blvd., Silver Spring, MD 20904)
Job Type: Full-Time
Salary: Competitive + Performance Bonuses
Experience Level: Mid to Senior Level
About Us:
Sport Automotive is a well-established, customer-focused automotive dealership committed to excellence in service and satisfaction. We are currently seeking an experienced and motivated Automotive Service Manager to lead our service department and ensure an exceptional experience for every customer.
Key Responsibilities:
- Oversee day-to-day operations of the service department.
- Manage service advisors, technicians, and support staff.
- Monitor workflow to ensure timely repairs and customer satisfaction.
- Maintain high CSI (Customer Satisfaction Index) scores.
- Implement and oversee safety and compliance procedures.
- Manage warranty and repair orders effectively.
- Drive department profitability through upselling and efficiency.
- Develop and mentor staff through coaching and performance reviews.
What We Offer:
- Competitive salary + monthly performance bonuses.
- Health, dental, and vision insurance.
- Ongoing training and career development.
- Supportive and team-oriented environment.
Qualifications:
- Proven experience as an Automotive Service Manager or similar role.
- Strong leadership and communication skills.
- Working knowledge of automotive systems and service procedures.
- Experience with DMS systems (e.g., CDK, Reynolds & Reynolds).
- Ability to manage time and prioritize in a fast-paced environment.
- Valid driver’s license with a clean driving record.
