About us: Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the US. We provide auto dealers with specialized tools to manage their inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our team's expertise in wireless technology and in-depth understanding of new car dealership needs, we've crafted a system that facilitates efficient and informed operational decisions.
Job description: Highly skilled and motivated Manager of Field Operations to oversee and optimize our field operations team. The ideal candidate will have a strong background in operations management, exceptional leadership abilities, and a proven track record of driving efficiency and productivity in a field-based environment. This role requires strategic thinking, excellent communication skills, and the ability to thrive in a dynamic and fast-paced work environment.
Work Location: Willingness to travel: 50% + Nationwide required. When not traveling, perform duties as noted below.
Ideal Work Locations: Irvine, CA or Dallas, TX
Responsibilities and duties include: Responsible for overseeing product installation and launch execution, ensuring the successful implementation of CDS technology. Leads the coordination of internal resources, including Field Technicians, Product Deployment Specialists, and third-party partners, to support smooth preloads and dealership onboarding. Manages onsite expectations using defined installation processes, while also ensuring dealership technicians are properly trained to adopt and utilize the platform. Plays a key role in educating both internal teams and external stakeholders on product updates, hardware changes, and evolving processes. Collaborates with Sales, Product Deployment Specialist, Regional Performance Managers, Directors, Agents, and brand partners to align on launch goals, provide ongoing support, and deliver a consistent, high-quality experience across all deployments.
This includes:
- Lead, coach, and develop a team of Field Technicians across multiple regions.
- Responsible for managing internal Field Technicians’ day to day activities including managing timesheets, travel and expenses, educating on industry trends, hardware updates, and software troubleshooting techniques and additional industry knowledge.
- Monitor field activity to ensure timely, accurate, and complete installations with minimal disruption to dealer operations.
- Own operational execution of device installations at dealerships.
- Assist with the onboarding of new dealerships and act as the subject matter expert (SME) for installations. This may require onsite installation training and management.
- Serve as the escalation point for field-related issues for account teams and during install or launch phases for hardware and installation issues.
- Oversee all pre-launch logistics, ensuring devices and materials are shipped, accounted for, and prepared for installations.
- Coordinate with Product Deployment Specialists to ensure the onboarding and training experience is aligned with brand expectations.
- Act as coordinator and liaison between Sales, PDS and Field Technicians during prelaunch and launch to ensure resources are aligned and launches have appropriate support.
- Act as the liaison between product and the account teams to provide updates on upcoming changes to the platform and hardware.
- Track and report on installation completion rates and field team performance.
- Responsible for managing third party installation teams and internal field technicians to ensure they are maintaining the CDS certification guidelines and remaining compliant with current installation protocols.
- Manage installation invoices post launch. This may include collaboration with sales, accounting and third-party installers.
Skills and Qualifications:
- Must hold a valid driver’s license and have reliable transportation available.
- Must successfully pass a comprehensive background check, including criminal history and driving record.
- Supervisory Responsibility: This position will require the management of 4-8 Field Technicians
- Excellent communication and relationship-building abilities with external stakeholders (dealers) and internal teams
- Experience in Microsoft Office (PowerPoint,Word, Excel, Outlook, OneDrive) and SalesForce.
- Experience managing field teams or operations in automotive and tech.
- Strong logistical, organizational, and problem-solving skills.
- Comfortable with CRM/field ops software, reporting tools, and mobile platforms.
- Experience in 12V installation is required, GPS and telecommunication smart device is preferred
- MECP (Mobile Electronics Certified Professional) certification preferred but not required with relevant work experience
Qualifications and Education Requirements:
- Bachelor’s Degree in Business Management or equivalent preferred. Or an AA degree and 5+ yrs. of Management experience
Physical Requirements:
- Must be willing to travel a minimum of 50% a month
- Must be able to sit for extended periods while traveling
- Repetitive motion of standing, sitting, walking, crouching, stooping, working in confined spaces of vehicles
- Lifting 50 pounds, extensive use of hands, eyes, ears, arms, and voice
A comprehensive Benefits package includes:
Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays
Salary range - $85,000 - $120,000 depending on experience and location
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.
