Automotive Service Advisor - Essential Duties
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Qualifications & Experience (preferred)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- High School Diploma
- Previous automotive experience or customer service role is preferred.
- experience in after sales support a plus
Skills & Abilities
- Ability to read, write, and perform basic mathematic functions
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to defi ne problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
- Ability to multitask and work in a fast paced environment
- Customer Service Skills are of the utmost importance
Compensation & Benefits-
- Pay is based on experience
- Vacation and Paid Holidays
- Health, Dental, Vision, and Supplemental Insurance offered
- 401K Plan with Annual Employer Match
- Discounts & Perks