Role Overview
As a member of the Product Specialist team, you will be responsible for onboarding and supporting the Sell My Car product. You will be working on product configuration and activation, onboarding product and usage training to internal and external teams with strong engagement with product and commercial teams for product improvements. Candidate must be local to Boston and able to support 3x per week in our Back Bay office.
What You'll Do
- Configure product features live with dealers via phone/video
- Feedback loop for external and internal stakeholders
- Training and best practices to dealers & internal teams, provide resources and guidance to achieve success on the product
- Troubleshoot internal inquiries via slack and cases
- Partner and coordinate with vendors product support needs
- Responsible for rescheduling no-show meetings with dealers
- Drive projects to continuously improve process and product adoption
What You'll Bring
- Strongly prefer automotive dealership background
- Salesforce knowledge a plus or similar systems experience
- Strong presentation skills
- Deeper knowledge of product-adjacent (dealer ops, financing, etc..) topics creating a higher level of dealer consultation and support
- Ability to navigate multiple contacts within a dealership as needed
