COMPANY OVERVIEW:
At The Ron Marhofer Auto Family, we're committed to providing exceptional automotive experiences for our guests.
We believe the best candidates for us believe in:
Our Values
· Trust & Respect
· Creating a world-class experience for our guests and team members
· Teamwork
· Continuous Improvement
· Commitment to excellence in all we do.
As well as Approachability, and Process Orientation.
· Approachability: As an approachable and supportive team member, collaborate with sales consultants and other departments to meet customer needs effectively.
· Process Orientation: Adhere to established processes and procedures while continuously seeking opportunities for improvement. Ensure compliance with regulatory requirements and dealership policies.
We invite you to join our team if you're passionate about delivering world-class customer service and thrive in a collaborative environment.
POSITION OVERVIEW:
As the General Manager, you will play a critical role in ensuring a seamless vehicle purchasing experience for our guests. You will be responsible for and expected to develop and implement comprehensive strategies in the following areas:
1. Optimize the potential profit of the Assigned Dealership. The General Manager will manage all variable and Some Fixed operations in Assigned Dealership, in Ohio.
2. New Vehicle & Used Sales: Work diligently with all sales team members to optimize new and Used vehicle sales and achieve the Assigned Dealership’s defined sales targets. This includes achieving the % mkt. share target of the Assigned Dealership’s monthly market sales report and the defined vehicle gross profit average.
3. Customer Satisfaction Index: Monitor and train sales and service team members to achieve outstanding customer satisfaction scores. The target score to achieve is the national average every month.
4. F&I Profit: this is a big priority at RMAF and helps sustain a high new and used car volume strategy. It is critical to achieve a minimum profit per vehicle of $2,000. The General Manager will work with sales team leaders and F&I managers to ensure good sales processes are in place and executed every day.
5. Lead Conversion: RMAF leads are handled at the store level and the General Manager must work with their team to achieve minimum industry standard close ratios of 23% or greater for all sources. The General Manager will work with sales consultants and sales team leaders to ensure good process and lead management.
6. Training: The General Manager will lead job training with sales and service team leaders, F&I managers, sales consultants, and service advisors to achieve optimum performance in all variable & fixed areas of the business. managing the company process, maximizing revenue opportunities, and delivering exceptional service that aligns with our core values.
7. Staffing and Performance Management: The General Manager will ensure the store is appropriately staffed according to guidelines defined by the CHRO by industry standards and company forecasts. They will lead the sales management teams in performance coaching and development of individual contributors utilizing the company HRIS system.
