The Internet Sales (BDC) Manager plays a pivotal role in our dealership by leading the online sales department. Your primary responsibility will be to manage and drive the online sales operations, ensuring the achievement of sales targets, exceptional customer service and overall departmental success.

Must have BDC Management Experience

Responsibilities

Support the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a confident and positive attitude.
Maintain a high level of customer service by promptly responding to online inquiries, emails, phone calls and text messages.
Train new and existing Sales Specialists on CRM, online sales and customer follow-up
Collaborate with the Marketing team to create engaging online content and promotional campaigns.
Provide guidance and motivation to team members to meet and exceed sales goals
Prepare and present regular reports on the sale's department performance, key metrics and areas for improvement.

Qualifications

Proven experience in Internet Sales Department Management and/or Dealership BDC Management Experience
Strong VinSolutions experience
Strong leadership and team management skills
Excellent communication and customer service skills
Proficiency with online sales tools, CRM software and digital marketing platforms
Knowledge of auto industry trends and products
Strong organizational skills
Experience in training and motivating teams and individuals

Regional Automotive

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BDC MANAGER